FAQs
ORDERS
All orders are subject to acceptance and availability. Orders may be cancelled within 24hrs of order being received and no later.
All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.
Purchases may require further payment authentication in the form of a bank authorisation code or proof of billing address from card issuing bank including name and billing address matching that of the cardholder. Items will not be shipped until the requested proof has been provided. If these details are not provided within 7 days of being requested CANDYMISHKA reserve the right to void any orders and the purchaser will receive a full refund within a further 7 days.
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including VAT and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
Orders that are rejected or returned due to non payment of duties will be liable for any shipping/duties/holding fees incurred as well as an administrative fee of 20.00 USD.
After 24 hrs, your order is seen as accepted and will be prepared without any further contact. Some orders may require verification. In such cases we will contact you with/after 24hrs.
ALL ORDERS USING PROMOTIONAL CODES ARE NON RETURNABLE / REFUNDABLE
Items bought on our website are subject to international design and copyright laws.
In order to avoid needing an alteration, please make sure to check out our Sizing & Fit guide (in the our website footer) or contact us at
PRODUCT & GUARANTEE
All CANDYMISHKA goods are made from high quality European elastic straps, mesh and cotton.
PRICING POLICY
The prices on the product page are indicated
Our products crafted and shipped from Tbilisi, Georgia or from our Saint Petersburg Atelier, Russia.
DISCREET PACKAGING
Our parcels are sent in non-logo packaging to keep your order private. Each order is packed in craft box. While placing an order you can choose an option to leave a personal gift message.
IMPORT DUTIES & TAXES
International orders may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. The customer / recipient will be responsible for payment of any such duties and/or taxes in addition to the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
Fulfilment of orders may be subject to further payment authorisation requests, and CANDYMISHKA reserves the right to cancel or postpone shipping if these requests are not completed.
As all items are handmade to order we ask customers to understand that our normal guideline for shipping products within 7 working days from the point of credit clearance and address verification may be extended. We reserve the right to extend this period if required, in which case you will be notified by email.
DELIVERY
We ship everywhere around the world*, offering express shipping by DHL Express for all orders (we do not accept P.O. box addresses). Your order will be carefully packaged and delivered wherever is most convenient for you.
We want you to have your new product as soon as possible! All our products are handmade and made to your order. Production time takes 7-14 business days, in-stock items typically ship out 3-5 business days after the order is placed.
Our shipping is handled through DHL Express Delivery. It costs 30-50$. We also offer free standard shipping.
Our products will be shipped from Tbilisi, Georgia, or our Saint Petersburg Atelier.
- Repeated shipping terms:
- If a customer didn’t pick up a parcel in time and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.
- If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.
DELIVERY TIMES
Items are made to order and will be dispatched within 7-14 working days from the point of credit clearance and address verification. We will notify you of any delays to your order.
Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.
CANDYMISHKA shall not be deemed responsible for any delays caused by destination customs clearance processes.
Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven working days of delivery date, provided the following conditions apply:
The return must be approved by CANDYMISHKA and can be discussed via email as detailed below, this must be done within 7 working days of delivery date.
The return must be sent exactly as advised by
The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.
If we agree that the product was indeed faulty,
Goods should be returned to:
Aleksandra Mosheva
1 Marshal Archil Gelovani Ave, ap. 244
Tbilisi, Georgia, 0159
E:
* By placing an order with CANDYMISHKA, you will be deemed to have read, understood, and agreed to these terms and conditions.
*All customers must be 18 years or older!
Our catalog contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old.
These terms and conditions apply to all orders placed on this website and any orders subject to our T&Cs. By placing an order with CANDYMISHKA you will be deemed to have read, understood and agreed to these terms and conditions.