Return policy

ALL ORDERS USING PROMOTIONAL CODES ARE NON RETURNABLE / REFUNDABLE

Products may not be returned nor exchanged unless there is a manufacturing fault. Under these circumstances’ goods may be returned within seven working days of delivery date, provided the following conditions apply:

- The return must be approved by CANDYMISHKA and can be discussed via email as detailed below, this must be done within 7 working days of delivery date.

- The return must be sent exactly as advised by CANDYMISHKA.

CANDYMISHKA will not accept any returns sent through customs incorrectly which may incur customs charges.

CANDYMISHKA will not pay for returns or duties and taxes incurred upon return unless otherwise agreed in writing by CANDYMISHKA.


The product must be new, unused, with the original label and tags and in its original bag and packaging and must be returned within 30 days after purchase.

If we agree that the product was indeed faulty, CANDYMISHKA Ltd will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. CANDYMISHKA Ltd will contact you within 48 hours of receiving your returns, excluding weekends, public holidays and bank holidays.

Goods should be returned to:
Aleksandra Mosheva

1 Marshal Archil Gelovani Ave, ap. 244

Tbilisi, Georgia, 0159
E: customerservice@candymishka.com

 

All refunds will be subject to a 5% card processing fee applied for processing the transaction and refund. Alternatively, the amount can be issued as credit for the online store.

Orders that are rejected or returned due to non payment of duties will be liable for any shipping/duties/holding fees incurred as well as an administrative fee of 20.00 USD.