Return policy
RETURNS
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.
A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within sevendays after receiving a product.
If CANDYMISHKA agree that an item is faulty/wrong, we will offer a refund of this product.
After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. CANDYMISHKA pays all costs (shipping, taxes).
- It involves a customized product.
NOTE: If a customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.
EXCHANGE
- A customer has received an item in the wrong size or color by our mistake. In this case, CANDYMISHKA pays all costs (shipping, taxes).
A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.
As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.
- A customer has already used a product.
- It involves customized orders, sizes.
- If more than 14 days have passed since the receipt of the order.
- Return and refund of a product is possible if:
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.
A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within sevendays after receiving a product.
If CANDYMISHKA agree that an item is faulty/wrong, we will offer a refund of this product.
After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. CANDYMISHKA pays all costs (shipping, taxes).
- Return is impossible if:
- It involves a customized product.
NOTE: If a customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.
EXCHANGE
- Exchange of a product is possible if:
- A customer has received an item in the wrong size or color by our mistake. In this case, CANDYMISHKA pays all costs (shipping, taxes).
A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.
As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.
- Exchange of a product is impossible if:
- A customer has already used a product.
- It involves customized orders, sizes.
- If more than 14 days have passed since the receipt of the order.